Terms of Service

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

IMPORTANT NOTICE:

TurboPassports is NOT affiliated with the U.S. Department of State or any government agency. We are a private service that provides assistance with passport application form preparation only.

1. Acceptance of Terms

By accessing or using TurboPassports ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all terms and conditions, you must not use our Service.

2. Service Description

TurboPassports provides:

  • Digital assistance for completing passport application forms
  • AI-powered guidance through Sara chatbot (paid plans only)
  • Photo compliance validation tools (paid plans only)
  • PDF generation of completed forms (paid plans only)
  • Information storage and retrieval for application drafts

We DO NOT submit applications to the government, provide legal advice, or guarantee passport approval.

3. Disclaimers and Limitations

NO GUARANTEE OF ACCURACY

While we strive for accuracy, TurboPassports DOES NOT guarantee the correctness, completeness, or accuracy of any information provided through our Service, including but not limited to:

  • Form field guidance and instructions
  • Sara AI chatbot responses
  • Photo validation results
  • Processing time estimates
  • Fee information
  • Eligibility determinations

NOT LEGAL ADVICE

Nothing in our Service constitutes legal advice. Sara AI chatbot and all other features provide general information only. For legal questions, consult a qualified attorney.

USER RESPONSIBILITY

You are solely responsible for:

  • The accuracy of all information you provide
  • Reviewing and verifying all generated forms before submission
  • Meeting all passport application requirements
  • Submitting applications to the appropriate government agency
  • Payment of government fees (separate from our service fees)

4. Pricing and Payment Terms

Subscription Tiers

  • FREE: Create and save draft applications (no PDF download, no AI assistance)
  • SINGLE ($39): Complete 1 application with all features
  • FAMILY ($99): Complete up to 4 applications with all features

NO REFUNDS POLICY

ALL SALES ARE FINAL. No refunds will be provided once you have:

  • Downloaded any PDF form
  • Used Sara AI chatbot
  • Used photo validation features
  • Accessed any paid feature

By purchasing, you acknowledge and agree to this no-refund policy.

Payment Processing

Payments are processed securely through Stripe. We do not store credit card information. You agree to pay all fees associated with your selected plan.

5. Account Terms

  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must be 18+ or have parental consent
  • One person per account (except Family plan)
  • We may terminate accounts that violate these Terms

6. Intellectual Property

All content, features, and functionality of TurboPassports are owned by us and protected by international copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service without explicit written permission.

7. Prohibited Uses

You may not use our Service to:

  • Provide false or fraudulent information
  • Impersonate another person
  • Violate any laws or regulations
  • Transmit malware or malicious code
  • Attempt to gain unauthorized access
  • Interfere with Service operation
  • Scrape or harvest data
  • Use for commercial purposes without authorization

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TURBOPASSPORTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, goodwill, or other intangible losses
  • Passport application rejection or delays
  • Errors or omissions in generated forms
  • Incorrect information or guidance
  • Third-party actions or services
  • Service interruptions or data loss

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE.

9. Indemnification

You agree to defend, indemnify, and hold harmless TurboPassports, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Information you provide through the Service

10. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice. We are not liable for any modification, suspension, or discontinuance.

11. Governing Law and Disputes

These Terms are governed by the laws of [Your State], United States, without regard to conflict of law provisions.

Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. You waive the right to a jury trial and class action lawsuits.

12. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review ourPrivacy Policyfor information about how we collect, use, and protect your data.

13. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify users of material changes.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms, contact us at:

  • Email: legal@turbopassports.com
  • Website: www.turbopassports.com
  • Mailing Address: TurboPassports, [Your Address]

16. Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and TurboPassports regarding the use of our Service.

ACKNOWLEDGMENT

By using TurboPassports, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and that you understand our Service is for assistance only and does not guarantee any outcome with your passport application.