1. Introduction
TurboPassports ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our passport application assistance service at www.turbopassports.com (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Full legal name
- Date and place of birth
- Social Security Number (for passport application purposes only)
- Contact information (email, phone, mailing address)
- Physical characteristics (height, hair color, eye color)
- Emergency contact information
- Parent/guardian information (if applicable)
- Travel plans and destinations
- Passport photos uploaded for validation
- Payment information (processed securely through Stripe)
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Generating passport application forms (DS-11, DS-82, etc.)
- Providing AI-powered assistance through Sara chatbot
- Validating passport photo compliance
- Processing payments and managing subscriptions
- Sending transactional emails and updates
- Improving our Service and user experience
- Complying with legal obligations
- Preventing fraud and ensuring security
4. Information Sharing and Disclosure
We do NOT sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services (Stripe for payments, OpenAI for AI assistance, email providers)
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, privacy, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to sharing
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure password requirements and hashing
- Rate limiting and authentication on all endpoints
- Regular security audits and updates
- PCI-compliant payment processing through Stripe
- Restricted access to personal information
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide you with the Service
- Comply with legal obligations
- Resolve disputes and enforce agreements
Application data is retained for 1 year after last activity. You may request deletion of your data at any time by contacting us.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict: Limit how we use your information
To exercise these rights, contact us at privacy@turbopassports.com
8. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18 without parental consent. Parents or guardians must create accounts and manage applications for minors.
9. International Data Transfers
Your information may be transferred to and processed in the United States. By using our Service, you consent to such transfers.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.
11. Third-Party Services
Our Service uses the following third-party services:
- Stripe: Payment processing (PCI-compliant)
- OpenAI: AI assistance for Sara chatbot
- Google OAuth: Authentication services
- GitHub OAuth: Authentication services
- Vercel: Hosting and analytics
These services have their own privacy policies governing the use of your information.
12. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@turbopassports.com
- Website: www.turbopassports.com
- Mailing Address: TurboPassports, [Your Address]